Terms and Conditions

1. Introduction

Welcome to Greenhill Boarding Kennels. By using our services, you agree to comply with and be bound by the following terms and conditions. Please review these terms carefully.

2. Payment

  • Payment: Full payment must be made at the time of pick-up. We accept cash and credit cards.

3. Pet Health and Safety

  • Vaccinations: All pets must have up-to-date vaccinations. Proof of vaccination is required at the time of drop-off.
  • Health Condition: Pets must be in good health and free from any contagious diseases. If your pet shows signs of illness upon arrival, we reserve the right to refuse boarding.
  • Medication: We will administer prescribed medication as directed. Please provide clear instructions and necessary supplies.

4. Pet Behaviour

  • Temperament: Pets must have a suitable temperament for boarding. We reserve the right to refuse service to any pet that poses a threat to other animals or staff.
  • Aggressive Behaviour: If a pet displays aggressive behaviour, we may contact you to arrange for immediate pick-up.

5. Personal Items

  • Belongings: You may bring personal items such as bedding for your pet. However, we are not responsible for any loss or damage to these items.
  • Food: If your pet requires a special diet, please provide enough food for the entire stay along with feeding instructions.

6. Liability

  • Care and Attention: We will take all reasonable precautions to ensure the safety and well-being of your pet. However, Greenhill Boarding Kennels is not liable for any illness, injury, or death of a pet during its stay.
  • Emergency Care: In the event of an emergency, we will contact your preferred vet. If your vet is unavailable, we will seek veterinary care from another qualified professional. All veterinary costs will be the responsibility of the pet owner.

7. Pick-Up and Drop-Off

  • Timely Pick-Up: Pets must be picked up at the agreed-upon time. Late pick-ups may incur additional charges.
  • Unclaimed Pets: If a pet is not picked up within 7 days of the agreed-upon date and no communication is received, the pet will be considered abandoned, and appropriate actions will be taken.

8. Changes to Terms and Conditions

Greenhill Boarding Kennels reserves the right to update or change these terms and conditions at any time. Any changes will be posted on our website and will be effective immediately.

9. Contact Information

For any questions or concerns regarding these terms and conditions, please contact us at:

Greenhill Boarding Kennels
423 Arding Road, Via Uralla, NSW 2358
Phone: 0499 647 497
Email: Contact Us

By using our services, you acknowledge that you have read, understood, and agreed to these terms and conditions. Thank you for choosing Greenhill Boarding Kennels.